To make a reservation you must:
- Be at least 18 years-old
- Accept these terms and conditions on behalf of all members of your party
- Accept the responsibility of settling all outstanding balances when you leave
All our rates include VAT on the current rate at the time of booking and are subject to change without notice.
Advance Purchase Bookings (APB)
Our advance purchase rate offers the best value for money rate, the main reason for this is that you will pay the full amount when you book and it is non-refundable. It cannot be exchanged for other dates, accommodation, goods or services. So, if you cancel you will still pay. We strongly recommend holiday insurance as this is the only way to get your money back.
Flexible Package Bookings (FPB)
For our flexible package bookings, valid card details will be taken at time of booking and stored securely. If the booking is cancelled less than 24 hours before arrival the full amount for the stay (as booked) will be charged. Cancellations and alterations must be made in writing. Your attention is drawn to consider holiday insurance in relation to these types of bookings.
Price Match Promise (PMP)
Price Match Promise is valid for 24 hours after you have booked with us. The product on a third-party site must be identical to the product on our site (comparable room, arrival date, length of stay, number of people etc), as well as quoted in Pounds Sterling and inclusive of all taxes. We’re unable to offer price matching if you’ve used a discount code, if you’ve used or are purchasing a voucher, if you’ve used a log-in to access rates or if a special rate is applicable when linked to another purchase. The product must be in stock and available to purchase and is non-transferable.
Price Match Promise applies to individual hotel bookings only. It is not applicable on dining, activities or other on-site facilities, nor is it available on group bookings contracted to over 5 rooms. This offer is subject to availability and can be withdrawn at any time. If you have pre-paid your reservation, any price match difference will be placed as a credit on your room account. No cash refund will be given.
In addition to these terms and conditions mentioned above, some special packages (e.g. Christmas and New Year etc) may have additional terms attached to them, these will be displayed at the time of booking, and they’ll form part of your contract.
Even if we have given you confirmation, we still have the right to refuse or change any booking. On the rare occasion that this might happen, we would notify you as soon as possible.
You would then have the choice to accept our changes, change your booking to another hotel we operate, change to an alternative date, (although we can’t guarantee that the price will be the same, and if it’s more, you’ll need to make up the difference) or you can cancel your booking.
If you do cancel because we have made a change, you’ll be refunded any money you have paid in advance of your stay, although we would not be liable for anything beyond that without written confirmation prior to cancelling.
What is included in your package?
Your package may contain several included items, such as breakfast, dinner. These will be detailed at the time of booking, and you’ll need to make a reservation for these items (apart from breakfast) so you can be sure to take full advantage of what is included. There is no refund for unused components of your package.
The Sonas Group shall not be liable for any failure during his agreement if the same shall arise out of a force majeure event. This shall include without limitation denial of service or similar attacks, failure of infrastructure, Government intervention, travel restrictions, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockout, terrorist attacks or industrial action affecting the Sonas Group of Hotels.
Smoking is prohibited by law in any of the bedrooms or public areas within the any of our hotels. The management reserves the right to cancel the reservation of any guest without notice if a guest ignores the non-smoking policy. Guests will be liable for a charge up to £150 if found smoking within any of our hotels.
All details are correct at time of going to print as of 1st June 2020. Any confirmed bookings made prior to this date would be subject to our previous terms and conditions applicable at time of booking. We reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites, email campaigns, or otherwise at any time.
Under the Hotel Proprietors Act, persons under the age of 18 must be accompanied by an adult.
Images shown on our website and other marketing materials are representative of the bedrooms, bathrooms and public areas available at our hotels. However, even our rooms that are within the same room type tend to differ slightly so your room might be different to the ones that are shown.
We accept no liability if any of your personal belongings or those of your party are lost and/or damaged within the hotel. If the property of the resort is deliberately or negligently damaged by you or any member of your party, you’ll be fully responsible for the repair or replacement of the property in question.
We have some house rules and policy for the consumption of alcohol, to ensure that Sonas Group can operate as a licensed premise. We ask that all our guests familiarise themselves and adhere to our house rules and policy for the sale of alcohol, regulated under the Licensing Act (Scotland) 2005. You will find these rules clearly displayed in all our bar areas.